City of New Albany
  • 10-Aug-2022 to 01-Sep-2023 (EST)
  • Parks and Recreation
  • New Albany, IN, USA
  • Seasonal - Part Time

Under general supervision of the Assistant Aquatics Managers, this position will be responsible for the operation and management of both concessions, ticketing, and upper deck areas. To operate a clean, safe, and organized area, per the guidelines of New Albany Parks and Recreations and the Health Department, while providing excellent customer service and a positive work environment for our employees. Assists in training, scheduling and appraising Guest Service staff.


"*" denotes an essential function of the job

  • *Assists with enforcing all City policies and procedures related to concessions and ticketing.
  • *Demonstrates a working knowledge of the point-of-sale system (POS) to ensure it is working properly and takes action to correct problems when needed.
  • *Monitors and assumes responsibility for proper collection of and safeguarding all cash and charge receipts generated during their shift.
  • *Displays knowledge of basic math; ability to handle money with accuracy.
  • *Operate basic office and concessions equipment.
  • *Assumes a hands-on role when short staffed and/or during peak hours.
  • Quickly and safely prepare food.
  • Accurately take and prepare customer(s) orders in a professional and timely manner.
  • *Ensures proper uniform, appearance, and break coordination for all staff in concessions and the ticket office.
  • *Maintains inventory and stocks items as necessary. Alerts management to inventory needs.
  • *Perform routine maintenance of equipment, concessions, party room, deck area, restrooms, and surrounding areas to ensure cleanliness, organization, and safety.
  • *Regularly audits Guest Service Teams. Prepares and delivers team member evaluations.
  • *Assists with groups and parties.
  • *Follow and enforce New Albany Parks and Recreation and Health Department rules and regulations.
  • Perform other duties as assigned.


  • Demonstrate informative and professional assistance when working with vendors, co-workers, and the public.
  • Display excellent verbal and written communication skills.
  • Reliable and punctual.
  • Maintain City information in a confidential manner.


  • Ability to work independently and as a team member.
  • Display professional appearance, warm demeanor, and positive attitude.
  • Demonstrate attention to detail in daily tasks.
  • Be a motivated self-starter.
  • Work independently and to be accurate, efficient, and organized.
  • Manage multiple tasks simultaneously.
  • Work under pressure with time constraints in a changing environment.
  • Stand, walk, sit, reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl frequently.
  • Lift and/or move 5-10 pounds frequently.
  • Lift and/or move up to 25 pounds occasionally.


  • This position requires working in the internal & external environment.
  • This position requires a flexible work schedule; night and/or weekends and holidays will be required.
  • The position involves being in an environment with recreational equipment.
  • The position involves working in the elements of seasonal weather.


  • Must be at least 18 years of age or older.
  • Must have at least one-year food handling experience.
  • One-year supervisor experience, preferred.
  • High school diploma or G.E.D equivalent, preferred.
  • Ability to effectively communicate both orally and in written form.
  • A pleasant, friendly, and outgoing demeanor.
  • Willingness to take on additional tasks as assigned.
  • Ability to successfully complete CPR/AED, First Aid & Bloodborne pathogens certification.

Preferred Qualifications

  • Current Serve Safe Food Handler Certification or the ability to obtain within 60 days of hire.
  • Experience in food preparation.


  • Concession stand, ticket office, and peripherals.
  • Food preparation & cooking instruments.
  • Multimedia devices.
  • General cleaning supplies.
City of New Albany
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